1. WE PROVIDE FREE DOMESTIC PRIORITY SHIPPING ON ORDERS OVER $60.00+
2. WHEN WILL MY PACKAGE SHIP?
Orders are processed on a first come, first serve basis. We will package and ship your order within 1-3 business days or sooner. For sales & holidays please allow for longer processing times.
3. WE ONLY SHIP USING USPS
USPS shipping rates are the lowest and we pass those savings onto you, our customer.
- First-class packages sent via USPS typically take 3-5 days for delivery.
- Priority-class packages sent via USPS typically take 2-3 days for delivery.
4. I PLACED AN ORDER, WHERE IS MY TRACKING NUMBER?
Once we fulfill your order our system will send you your tracking information via email.
5. I HAVE MY TRACKING NUMBER, WHY DOESN’T IT WORK?
Once your tracking information is sent, please allow USPS up to 24 hours to update the package status and tracking destination.
- Once we ship your order out we have no control over delivery times or anything else related to USPS.
- Package lost, stolen or damaged? Fill out the contact form and we’ll contact you to try & resolve the issue. Most of the time you will need to file an online claim with USPS.
6. INTERNATIONAL SHIPPING IS AVAILABLE
We do ship international. Rates are a flat rate fee dependent upon USPS’s international pricing.
PROCESSING TIME FOR ORDERS TAKES 1–3 BUSINESS DAYS AS MELLOVAPORCRAFT IS CLOSED OVER THE WEEKENDS.
AS SOON AS YOUR ORDER IS PROCESSED/FULFILLED YOUR ORDER WILL SHIP OUT. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING DETAILS/INFORMATION.
Please double check your info & items when ordering as we do not compensate customer error. Thank you for understanding.